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Frequently Asked Questions
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Ordering & Turnaround
Yes, we do offer rush printing services for an additional fee. Please let us know if you need your order printed on a tight deadline, and we will do our best to accommodate your request.
The number of printed cards, the complexity of the job, and our current workload will all affect how quickly we can complete orders for business cards. When you place your order, we will give you an estimated turnaround time.
We can offer price breaks for large orders or recurring runs as a way to encourage bulk purchasing and foster long-term relationships:
- Volume Discounts: The more you order, the lower the price per unit. This is often tiered, meaning that as you reach certain quantity thresholds, the discount increases.
- Contract Pricing: For recurring orders, we may offer a fixed price over a specified period, which can protect you from price increases.
- Loyalty Programs: We don’t have a loyalty program that rewards repeat customers with discounts or special offers.
- Negotiation: It’s often possible to negotiate pricing, especially if you can commit to a long-term order or a significant volume.
- Seasonal Promotions: Keep an eye out for seasonal sales or promotions that may apply to large orders.
Always check with us to understand our specific policies and see if you can negotiate a better deal based on your needs.
You can use the printing estimate form found here: Printing Estimate.
This is a common request among Realtors and mortgage brokers who often need to revisit and adjust their past work for various reasons, such as client updates, market changes, or personal preferences. Reordering can help streamline processes and improve efficiency in managing ongoing projects.
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Files & Artworks
We accept a variety of file formats, including PDF, JPEG, PNG, and TIFF. For the best results, we recommend that you provide your files in high resolution (300 DPI or higher).
Yes, we can print custom designs. Provide us with your design files, or work with our design team to create a custom design that meets your needs.
Yes, before we start printing, we will give you a digital proof of your business cards. You can then review the design and make any necessary adjustments before printing your cards.
.125 inch margins on both the exterior and the interior of the product.
Yes, it is always preferable, and there should be no mistakes made during the printing process.
We are able to assist you, and the cost of designing new business cards is seventy-five dollars.
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Shipping
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Products & Specs
We print everything a real estate or mortgage business needs to look polished offline:
- Postcards — including Just Listed, Just Sold and Open House campaigns
- Door hangers — single or double-sided, with optional tear-off coupons
- Business cards — standard, premium, foil, spot UV and custom-die formats
- Brochures and flyers — bi-fold, tri-fold, z-fold, gate-fold and accordion
- Lawn signs and riders — coroplast, with or without H-stakes
- Letterheads and envelopes — matching branded stationery sets
- Personalized folders — listing presentation kits with optional business card slits
If you don’t see your product, get in touch — we handle most custom print requests in-house.
Yes.
Double-sided printing is available on postcards, business cards, brochures, door hangers, flyers and folders, with no extra charge on most products. Lawn signs and letterheads are typically single-sided. You’ll see the option at checkout for any product where it applies.
Business Cards
Yes—we routinely print cards in French (English/French bilingual cards are standard for Quebec, New Brunswick, Manitoba, and Ontario agents) and Spanish (popular with U.S. agents serving Hispanic markets). Any language with Latin-character support is fine; for non-Latin scripts (Mandarin, Arabic, Korean, etc.), just upload your file with the correct font embedded, and we’ll print exactly what you submit.
Our standard stock is 16pt coated cover—thick enough to feel substantial, smooth enough for crisp logos and headshots. We also offer:
- 14pt uncoated — natural finish, takes a pen well (good for handwritten notes)
- 16pt premium with UV—noticeably heavier, popular with luxury agents
- 32pt suede / soft-touch — ultra-thick, velvet feel, slow to bend
- Linen, recycled and pearl finishes on request
Yes. Beyond the standard 3.5″ × 2″ format, we print:
- Slim cards (3.5″ × 1.75″) — modern, popular with mortgage brokers
- Square cards (2.5″ × 2.5″) — stand out from the deck
- Rounded corners — softer, premium look
- Die-cut shapes — house silhouettes, custom logos, etc.
Custom shapes have a small setup fee on the first order; reorders are charged at standard rates.
Yes, both.
Available finishes include gold foil, silver foil, rose gold, copper, holographic foil, and spot UV (a glossy raised coating applied to specific elements like a logo or name). These work especially well on dark cards or matte stocks where the contrast really shows. Foil is sold by the run, so the per-card cost drops significantly on larger orders.
Standard production for business cards takes 2 business days. With standard shipping you’ll have them in hand within 2-3 business days for most U.S. and Canadian addresses. Need them faster? Please add “rush production” in your comments, and we will contact you as soon as possible regarding the timeline.
Yes.
Every order is covered by our print quality guarantee—if your cards arrive with a defect, colour shift, miscut, or any quality issue traced back to our press, we will reprint at no charge and cover the new shipping. Coverage runs for 10 days from delivery.
Yes—pricing tiers kick in automatically at the following volumes:
- 500 cards
- 1,000 cards
- 2,500 cards
- 5,000+ cards
The largest discount we offer is on 5,000+ orders, popular with brokerage teams ordering for multiple agents at once. For team or office orders above 5,000 cards, contact us directly for custom volume pricing.
Postcards
Lawn Signs
H-stakes are an optional add-on at checkout—most agents already have a stack of reusable stakes, so we don’t bundle them automatically. When you do need them, our standard 30″ galvanized steel H-stakes are sold per unit at checkout and ship together with your signs.
4 mm coroplast — the standard for short-term use (single listing, open house weekend, campaign signs). Lightweight, easy to install and remove, and holds up to a few weeks of weather.
8 mm coroplast — heavier and more rigid, recommended for signs you’ll reuse across multiple listings or leave installed for months. Better wind resistance, less prone to bending in transit. It’s about 50% more expensive than 4 mm but pays off if you reuse the sign more than twice.
For most real estate agents, 4 mm is the right call. Use 8 mm for permanent open-house arrows, brokerage office signage, or any sign you expect to handle 10+ times.
Yes—we die-cut to almost any shape. Common requests:
- Arrow signs for open house directional pointing
- House silhouettes branded to your logo
- Custom rider shapes to clip onto existing signs
Custom shapes have a one-time die fee on the first order; reorders use the same die at no extra charge. Send us your art (or a rough sketch), and we’ll quote within one business day.
Door Hangers
Yes. Every door hanger ships with a die-cut hole sized to fit standard residential door knobs and handles—no extra charge, no setup needed on your end. Standard size is 3.5″ × 8.5″ with a 1.5″ hole.
Brochures
We offer the full range of standard folds:
- Bi-fold — single fold, two panels per side. Clean and simple.
- Tri-fold (letter fold) — two folds, three panels. The most popular option for property feature sheets and service overviews.
- Z-fold — two folds in opposite directions, three panels. Great for step-by-step content like “How to sell your home in 5 steps.”
- Gate-fold — two outer panels fold inward to meet in the middle. Premium feel for luxury listings.
- Accordion fold (4-panel) — multiple folds for content-rich materials like neighbourhood guides.
Standard sizes are 8.5″ × 11″ and 8.5″ × 14″. Custom sizes and oversized formats are available—Get in touch for a quote.
Letterheads & Envelopes
Yes, and we recommend it. Branded stationery sets include letterhead and matching #10 envelopes designed together to keep your brand consistent across every piece of paper your client sees. Sets are popular with mortgage brokers handling rate sheets, disclosures and pre-approval letters and with real estate agents sending listing presentations and closing gifts. Order them together at checkout, and we apply a 10% set discount automatically.
Yes. Window envelopes are available in standard #10 (single window):
- Left-side window — standard for invoices and statements
- Double window — for envelopes showing both sender and recipient
- Custom window placement — useful if your letterhead has a specific layout
Print runs of 100, 250, 500, 1,000, and 2,500 are standard; larger volumes are available on request.
Personalized Folders
Yes—business card slits are a standard option on our personalized folders. The slit is die-cut into the right interior pocket so your card sits visible and secure when the folder opens. This is especially popular for listing presentation kits and buyer information packages, where you want your card to be the first thing the client sees.
We also offer optional document pockets, brochure slots, CD/USB pockets, and embossed logos—combine any of them on a single folder.
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Account & Support
We accept Visa, Mastercard, American Express, and PayPal through our secure checkout. Payments are processed by Stripe and PayPal—your card details never touch our servers. For high-volume team accounts and brokerage-level orders, we also offer invoiced billing on Net 15 or Net 30 terms—Get in touch to set up a business account.
Yes. A PDF invoice is automatically emailed to you when your order is paid, and it’s always available to download from your My Account → Order History page. Invoices include your billing address, items, taxes (HST/GST/QST/PST in Canada, sales tax in U.S. states where applicable), and payment method—exactly what your accountant needs.
Because every product we print is custom to your order, we don’t accept returns the way a stocked retailer would. What we do offer is a no-arguments reprint policy when something is wrong on our end:
- Defects, miscuts, color issues, missing items—we reprint at no charge and cover shipping
- If your order is damaged in transit, we will reprint and reship the same items. Please send us photos within 10 days.
- Customer-side mistakes (typos, wrong photo, wrong file uploaded) — not covered by reprint, but we offer a 20% discount on a corrected reprint within 30 days
Full details are on our Refund and Returns policy page.
Yes—our entire site runs over encrypted HTTPS (TLS 1.3), and Stripe and PayPal, both PCI-DSS Level 1 certified, process our checkout. Your credit card number, expiration date, and CVV are never stored on OneWayPrint servers—they’re sent directly to the payment processor in encrypted form. Your account password is stored as a one-way hash; even our team can’t read it. You can review our full data practices on the Privacy Policy page
Yes—every order is covered by the OneWayPrint Quality Guarantee:
- If your order doesn’t match our proof or quality standards, we will reprint it at no charge to ensure print quality. Send us pictures.
- Color accuracy—colors match your file’s color profile within professional CMYK print tolerances
- On-time production—if we miss our committed production deadline through our own fault, we refund your rush fee or upgrade your shipping at no charge
- Damaged in transit—full reprint and reshipping, no return required
Our guarantee is straightforward: if you receive a print job that would embarrass you in front of a client, tell us and we’ll make it right. Every time.
