For the goods to be eligible for a return, please make sure that:

• Returns are accepted within 15 days of purchase.
• The goods are in the original packaging

The supply of goods made to your specifications or personalized.

The supply of goods which are, according to their nature, inseparably mixed with other items after delivery.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

To start a return, you can contact us at info@onewayprint.com. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@onewayprint.com.

Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

• Onewayprint
  102 Elmsdale Rd
  Elmsdale, NS, Canada B2S 1K6

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and traceable mail service. We cannot issue a refund without receiving the goods or proof of received return delivery.

If the goods were marked as a gift when purchased and shipped directly to you, you’d receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember that your bank or credit card company can process and post the refund.

If you have any questions about our Returns and Refunds Policy, don’t hesitate to get in touch with us by e-mail at info@onewayprint.com