Refund & Reprint Policy.

Every order is printed to your specifications, with your name and your details. Because of this, printed items cannot be returned or exchanged. Instead, if what you receive is not what you approved, we reprint your order for free.

You receive a digital proof within 24 hours. Two rounds of changes are included per card; each additional change is $35. Nothing is printed until you approve.

If you cancel your order before you approve the proof, you get a full refund. Once the proof is approved, the order goes into production and can no longer be cancelled.

The rule is simple: if the cards you receive do not match the proof you approved, we reprint them for free. For example:

• the text, layout or photo is different from your approved proof;
• the paper, finish or quantity is not the one you ordered;
• the cards have a printing defect (smudges, streaks, bad cut);
• the package arrived damaged.

Your approved proof is your final check. If an error was already on the proof you approved (spelling, phone number, email, license number, photo), the reprint is not free. Small color differences between a screen and paper are normal and are not a printing defect.

Contact us within 5 days of delivery at info@onewayprint.com, with your order number and a few photos of the problem. We reply within 24 hours and send the reprint at no cost.

When a refund applies, it goes back to your original payment method. Your bank may take a few business days to show it.